WILLIAMSBURG — For the third consecutive year, Williamsburg Health and Rehabilitation has been recognized at the state level for their care.
In November, the facility was honored at the Kentucky Association of Health Care Facilities’ Quality Awards Banquet held at the Galt House in Louisville, with the Best of Kentucky – Nursing and Rehabilitation award. Over 20 other facilities across the state of Kentucky were honored.
“It is a privilege to honor caregivers for the outstanding care and devotion they show every day to their residents. These honorees are an example of the many Kentucky providers and caregivers delivering quality care,” said KAHCF Board Chair Chris Page. “This recognition is a testament to their dedication to their residents.”
Williamsburg Health and Rehabilitation Administrator Laura Creekmore called the award an honor for the hard work the staff does on a daily basis. Creekmore, who has been the administrator for four years, said it also gives the residents a sense of pride in where they live.
The Best of Kentucky – Nursing and Rehabilitation honorees were selected based on CMS star ratings of four or higher to apply and then satisfaction surveys of residents and families.
Creekmore said there are certain benchmarks that have to be met but the heavy portion is on the satisfaction surveys.
More than 800 long-term care providers met during the meeting, energized by general sessions challenging them with panel discussions with the ambulance association and office of inspector general, hiring and retaining quality staff, and breakout sessions on a variety of issues facing long-term care providers. Also, more than 100 vendors exhibited during the expo showcasing the latest innovations to providing quality care.
The week was capped off with the Quality Awards Banquet. The Association honored 23 facilities with the Best of Kentucky - Nursing and Rehabilitation Award. The Top 10 Caregivers, Nurses and Supportive Care staff were also honored.
When asked what Creekmore and her staff are doing on a daily basis to ensure customer satisfaction, she said first and foremost the primary goal is excellent quality care.
“We’re constantly trying to stay ahead of the ever changing environment that we work in,” Creekmore said. “We’re seeing more of an influx of people who are tech savvy so we done some upgrades to the facility to make sure we have those needs met.”
She added that the facility can never be perfect but if residents let staff know what they want, they will do their best.
“We want people to know we care,” Creekmore said. “We try to stay proactive and transparent and do what is best for the residents.”
An upcoming celebration is being planned for employees, residents and resident family members in honor of this outstanding honor.