“They’d call us gypsies, tramps and thieves
But every night all the men would come around
And lay their money down”
I learned about outsourcing and other business techniques during my teenage years.
I worked at a dry cleaning business that had no dry cleaning equipment. It had two clothing racks, a counter and a cash register; nothing else. The business was located in the roughest section of Newport, Kentucky, which was one of the most economically depressed cities in America.
My bookmaker father said that “gypsies, tramps and thieves” was an accurate description of the neighborhood.
I witnessed armed robberies, streetwalkers, numerous fist fights and a carjacking. I watched a woman run over her soon-to-be ex-husband with a car.
A house of prostitution operated a few doors away. I never wanted sex bad enough to do business with the women who worked there. One offered me her services in return for a carton of cigarettes. Even though cigarettes were only four dollars a carton, it would have been a bad deal.
Their pimp did not fit the pimp stereotype. He was a pot-bellied, redneck steel worker who drove a 15-year-old station wagon. He used a clothes hanger as his car radio antenna. He had a second job faking illnesses and going to doctors for pain medicine. He sold the pills until an unhappy customer decided to shoot him.
There was a diverse mixture of cultures and personalities in that neighborhood. None of them seemed concerned about owning neatly pressed, dry-cleaned clothes. They bore no resemblance to the people who lived in the suburb that I lived in.
There was one factor that made the dry cleaners a smart business decision. In its back room, there was a bookmaking operation and an ongoing card game.
The back room had far more traffic than the dry cleaners ever did.
I was the “manager” of the dry cleaning section. Since I was the only employee, there was not a lot to manage. However, the experience at the dry cleaners was a better lesson in business than studying for an MBA.
I learned business techniques that were far ahead of their time:
1. Outsourcing. Once or twice a week, someone would wander in, actually wanting their clothes dry cleaned. I would take their clothes to a real dry cleaner and have them cleaned. Since we charged a markup for the service, prices were outrageously high and we had few repeat customers.
We did the marketing and someone else did the work. It is a model that many businesses follow.
2. Locating in a business-friendly location. In Joe Nocera’s book, A Piece of the Action, he wrote about credit card companies locating in South Dakota because that state looked favorably upon the credit card business at a time when other states were heavily regulating it.
Picking a “business-friendly” climate is a key to business success. That is what large companies shop for: lax regulatory environments and economic incentives.
Since bookmaking was against the law, Newport was a favorable business environment for the dry cleaning and gambling operation.
With far more serious crime taking place, enforcing gambling laws was not a high priority for the neighborhood’s law enforcement community. Policemen would occasionally visit the dry cleaners to place bets. On one occasion they went flying out of our building, guns blazing, when an armed robbery was attempted across the street. It was like watching a real life version of Kojak.
3. Long hours, low wages. I worked in the dry cleaners 72 hours a week during the summer and over 40 a week during the school year. I had no benefits, pension, or paid vacations, and they “forgot” to pay me overtime.
Many businesses use this “long hours, low wages, no benefits model” today.
4. Keeping operating expenses low. The dry cleaning business did not have equipment and was located in a low rent district. I was the only employee, and I was paid minimum wage.
Everyone involved in the dry cleaners is now dead. Their lifestyles as “gypsies, tramps, and thieves” cut into any chance they had to live to an old age.
None of them were well-educated, but every night when the men would come around; they had plenty of money to lay down.
Don McNay is a columnist for the Richmond Register. Contact him at firstname.lastname@example.org. This column was taken from the updated version of his book, “Son of a Son of a Gambler,” which will be released July 30.
“They’d call us gypsies, tramps and thieves
50 years makes a world of difference
I wasn’t in Frankfort on March 5, 1964 when Dr. Martin Luther King Jr., Ralph Abernathy, and Jackie Robinson led 10,000 on a march to the state Capitol in support of a public accommodations law.
A huge weight was lifted off my shoulders
This past Tuesday morning, I had a big weight lifted off my shoulders.
A 3,000-pound weight to be exact.
Demonically divided and diffused
What the people think is what God thinks? The will of the people is God’s will? To determine what God wants, take a survey to find what the people want?
Characteristic - LOVE is supposed to be
John 13:35 is a scripture that can stand alone without any interpretation, no need to understand the political climate, the cultural environment or attempt to see if there is a hidden message. “By this everyone will know that you are my disciple, that you have love one for another.”
Right-to-work laws good for unions, too
Labor-union workers wearing ugly green t-shirts verbally accosted me at the end of last week’s news conference in the Capitol Annex promoting a right-to-work policy for Kentucky – something employees in 24 other states enjoy.
You never know who’s asking
I‘m usually a pretty firm believer in taking care of your own problems — self sufficiency in others is a big deal to me.
U.S. Senate race well worth following
Anyone who says he knows who will win Kentucky’s 2014 U.S. Senate race is likely telling you what he wants rather than what he knows.
Christians want what’s best for everyone
When I was 16 years old, I got saved and officially became a member of a Baptist church in my hometown.
How we look makes all or no difference?
Every year the media announces the one who is voted as the sexiest woman of the year and the one who is voted the sexiest man of the year.
Protecting citizens’ data a ‘no brainer’
Target Corp. is learning the hard way: The price is steep for retailers who don’t protect customers’ sensitive financial information.
- More Editorials Headlines
- 50 years makes a world of difference